Practical AI enablement for the public sector

No slides. No tutorials. Adoption consultations, executive sessions, small group coaching and adoption plans, live on your own work, so that AI becomes part of how your organisation operates.

Executive sessions in person, anywhere in Europe. Small group coaching online or hybrid. In English, French and Italian.

Schedule a call How I work
Stefano Piano

Stefano Piano
Former OECD expert · Author, Developing Skills for Digital Government

The Gap

The benefits are there. For those who can see them.

Alan Turing Institute · 2024
84%

of complex government transactions can be automated through AI tools.

Deloitte · 2025
17%

of government leaders believe that their organisation has strong AI expertise.

AI has great potential for government, but civil servants often don't know what is possible. And the training on offer does not close that gap, because it comes in two flavours:

Option 1 / Theory

“AI will transform government”

Inspiring awareness sessions. But nothing your civil servants can put to work soon.

Option 2 / Technique

“Here is the new tool”

Tool rollouts and how-tos. Useful mechanics, but no judgement about where AI actually helps.

I work in the missing middle: you experience what AI can do, then decide what to do about it. A consultation on your needs and tools, an executive session for the leadership, coaching for your teams or a full adoption plan: each stands on its own, and you start where you need to.

Who I Work With

Four audiences, one approach

Government leadership teams

Directors-general, secretaries-general and executive committees who need to move from scattered opinions about AI to a small number of concrete priorities. This is the executive session.

Civil servants and their teams

Policy officers, HR, finance, communications and operations staff who want to use AI on their actual work, not in the abstract. This is the small group coaching: AI training for civil servants that ends in working workflows, not certificates.

Public bodies where AI has not stuck

Everyone has access to the tools, and the work has not changed. This is the AI adoption plan: six months in which I train your champions, then train them to train the rest, and we redesign the work together.

International organisations

I have advised 15+ governments on skills and digital transformation, and I deliver AI training for international organisations and multilaterals in English, French and Italian.

What I Offer

Four ways of working together

They are not steps in a sequence. Each stands on its own and I run each of them, so you start where you need to, and combine them if it helps.

AI adoption consultation

Your AI needs · The right tools · For what purpose
Stefano Piano leading a roundtable on AI adoption at HumanX Amsterdam

We discuss together your AI needs and understand which tools are best suited to your organisation, and for what purpose.

It stands on its own. If you want to go further, an executive session, small group coaching or a full adoption plan can follow, in whatever order fits.

Executive session

3 hours · In person · For senior public sector leaders
Stefano Piano delivering an executive AI session

Three hours, no slides. We solve a real strategic problem your organisation is facing, live, and you leave with three things worth doing.

  1. A live demonstration, with AI applied to a problem your organisation is grappling with right now: a policy document, a briefing pack, a consultation response.
  2. Case studies of organisations like yours: civil services and public bodies adopting AI.
  3. Facilitation that moves your leadership team from scattered opinions to three concrete, prioritised actions.

I run this AI workshop for government leaders in ministries, agencies and public bodies, in person, anywhere in Europe.

See me in action at Pycon, a major tech conference with 250+ people in attendance.

Small group coaching

8 to 16 hours · Groups of 10 to 15 · Online or hybrid
Stefano Piano coaching a small group of civil servants

Each participant builds two AI solutions on their own work, and uses them straight away. Your organisation comes out with a map of what is worth automating, and with the people who will do it.

For civil servants who already use tools like ChatGPT, Copilot or Gemini in their daily work, at any level of seniority.

What happens

  1. Before the first session, I map each participant's processes and tasks in short interviews, and hold a call with your IT team on licences and permissions. We work only on the tools your organisation has already authorised.
  2. In the first sessions, a live demonstration on a real problem your organisation faces puts everyone on the same level. Then each participant identifies two use cases in their own work and starts building them with me.
  3. In the following sessions, we complete the solutions, connect them to the right data and applications, and each participant shows the others what they have built.
  4. At the end, you get the list of what we solved in the sessions and of what is too technical for them. The second is ready to scope as a development project.

What you take home

  1. Two working AI solutions per participant, built on their own work.
  2. A list of priorities, with the time saved calculated on your processes.
  3. A proposal for what needs development, already sized.

The cadence adjusts to your team's needs and availability.

See a short demo of AI applied to coaching.

AI adoption plan

6 months · Your champions and their teams · In person and online
Stefano Piano presenting to a full room at HumanX

A session changes the people in the room. An adoption plan changes how the organisation works. I work with you from the start, and the plan is built so that your own people carry it on without me:

  1. Before day one, we name the owner who answers for the outcome, select champions across teams, choose the tasks that matter and take a baseline.
  2. I train the champions: an executive session for the leadership, then coaching for the champions on their own work.
  3. Months one to three, we redesign one real workflow at a time in fortnightly sessions, and every result is recorded, so the organisation builds its own library of verified use cases.
  4. I train the champions to train their own teams, and rehearse each session with them before they run it.
  5. Months four to six, the champions run their team sessions, we scale what works and retire what does not, and at month six leadership gets a report on outcomes, not usage.

The plan follows the ten principles of AI adoption I drew from how governments, international organisations, banks, consultancies and pharmaceutical companies have made AI stick.

Read the ten principles, free against your email.

Case Study · INPS

Strengthening digital skills at Italy's social security agency

As project manager, I oversaw a programme on the digital transformation of INPS, designing a training pilot to inform an actionable training plan for a workforce of 20,000+ civil servants.

The pilot

20 participants, two days, Rome

Civil servants from central and regional offices, across seniority levels, in hybrid format.

The curriculum

From design to delivery

Recognising the potential of digital transformation, understanding users and their needs, and collaborating openly for agile delivery.

The evaluation

Kirkpatrick model

Reaction and learning measured through baseline and endline surveys, to a standard used across government.

4.6/5

overall effectiveness

8.6/10

value for time

69

Net Promoter Score (above 50 is excellent)

4.9/5

facilitator rating

FAQ

Questions public sector buyers ask

What does practical AI training for the public sector involve?

Not theory, and not tool tutorials. I demonstrate AI live on work your teams recognise: policy documents, briefing packs, consultation responses. Participants then apply it to their own work. Four formats: an AI adoption consultation to understand your AI needs and the tools best suited to them, a three-hour executive session for leadership teams, eight to sixteen hours of small group coaching that takes civil servants to AI proficiency, and a six-month AI adoption plan that changes how the organisation works. Each stands on its own, so you start where you need to.

Who should attend, and how senior do participants need to be?

The executive session is for senior leadership: directors-general, executive committees, agency boards. The coaching works at every level. The INPS pilot deliberately mixed central and regional offices across seniority levels, and the mix improved the results.

How much does AI training for the public sector cost?

It depends on the format, the cohort size and the location, so I scope it on a free 30-minute call. The price always includes pre-session consultation, full customisation to your organisation, follow-up materials and a post-session AI adoption roadmap. There are no hidden extras.

Do you deliver AI training in person or online?

The executive session is always in person, and I travel to any major European city to run it. The small group coaching runs online or hybrid, adjusted to your team's cadence and availability.

Which languages do you teach in?

English, French and Italian.

Is it safe to use AI on government work?

Safe usage is part of the training, not an afterthought. Demonstrations run on public documents or safe replicas, never on material your organisation has not cleared, and I work within your existing tools and data policies.

Which AI tools does the training cover?

I am tool-agnostic. If your organisation has Copilot, ChatGPT, Claude or Gemini, we work with what you have. An overview of the AI stack is part of the curriculum, so your teams understand the landscape beyond any single tool.

How do you know whether the training worked?

I evaluate against the Kirkpatrick model with baseline and endline surveys. In the INPS pilot this produced 4.6/5 overall effectiveness, 8.6/10 value for time and a Net Promoter Score of 69, where above 50 is excellent.

What is an AI adoption plan, and when do I need one?

A session changes the people in the room. An adoption plan changes how the organisation works. Over six months I work with you from the start: we name the owner who answers for the outcome, select champions across teams, choose the tasks that matter and take a baseline. I train the champions, then train them to train their own teams, and we redesign one real workflow at a time. You need one when your people have access to AI and the work has not changed.

Do you work with international organisations?

Yes. I have advised 15+ governments on skills and digital transformation, and I deliver AI training for international organisations and multilaterals. The executive session runs in person, in Paris or at your headquarters. The coaching runs online or hybrid, in English, French and Italian.

What happens after the session?

Every engagement includes follow-up materials and, for the executive session, a post-session AI adoption roadmap, so the three priorities your team converged on turn into work that actually happens.

Stefano Piano working with the public sector
About

Stefano Piano

I am an author of the OECD's Developing Skills for Digital Government, the definitive paper on digital skills in public administration. At the OECD I advised 15+ governments on skills and digital transformation, and my work has shaped learning for more than 100 million people.

More recently, I led the world's largest practical AI community at Mindstone, designing, delivering and assisting with 20+ AI demos and workshops, including for HumanX, The Home Depot, Mitsubishi UFJ Financial Group and the Pritzker Organisation. I am an Adjunct Professor at ISEP, Paris's top school for software engineers, and I have delivered lectures, panel interventions and AI demos at Harvard, Kedge, Pycon, Vivatech and SMAU, and other conferences.

See me in action: a live demo on the future of work in Lisbon.

15+

governments advised

100M+

people's learning shaped

20,000+

civil servants in scope of training strategies

Let's scope your session

A 30-minute call to tailor the session to your priorities, your attendees and your timing. Includes pre-session consultation, full customisation, follow-up materials and a post-session AI adoption roadmap.

Schedule a call

Or reach me directly: stefano@stefanopiano.com

Not ready for a call? Read the ten principles of AI adoption.