How a training pilot for a workforce of 20,000+ civil servants was designed, delivered and evaluated, and what it means for your organisation.
INPS is Italy's national social security agency, with a workforce of more than 20,000 civil servants. As project manager, I oversaw a programme on its digital transformation, designing and delivering a training pilot whose purpose was to inform an actionable training plan for the whole workforce.
A transformation strategy existed on paper. What did not exist was evidence about how to train 20,000 people: what content works, in what format, for which staff, and how to measure it.
20 participants from central and regional offices, deliberately mixed across seniority levels, over two days in Rome, in hybrid format. Three topics: recognising the potential of digital transformation, understanding users and their needs, and collaborating openly for agile delivery.
Measured against the Kirkpatrick model, with baseline and endline surveys, to a standard used across government.
overall effectiveness
value for time
Net Promoter Score (above 50 is excellent)
facilitator rating
Organisational methods were rated 4.8/5.
A pilot of this shape answers the question every large public body faces before committing budget: not "should we train?", but "what training actually works for our people?". If you are planning AI or digital skills training at scale, this is the approach I bring.
A 30-minute call to talk through your organisation, your timeline and what a pilot could look like.
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